Falah — Support

Get help

We aim to reply within 1 business day.

When you write in, include (if relevant):

Your device model and OS version, for example iPhone + iOS or Android + Android version
The Apple ID, Google account, or email you use with Falah, if the issue involves sign-in or billing
A short description of what you tried and what went wrong
A screenshot or screen recording if the issue is visual

Common questions

How do I cancel my subscription?

In Falah → Settings → Manage Subscription, or in your store subscription settings: App Store → Account → Subscriptions on iPhone, or Google Play → Payments & subscriptions → Subscriptions on Android.

Cancel at least 24 hours before the end of the current period to avoid auto-renewal.

Refunds?

Refunds are handled by the store that processed the purchase: Apple at https://reportaproblem.apple.com, or Google Play through your Play purchase history. We do not process payments directly.

How do I restore purchases on a new device?

Sign into the Apple ID or Google account that bought the subscription, then open Falah → Settings → Restore Purchases. Within seconds your Pro entitlement should reactivate.

My session has no voice / audio is silent

Check that your phone is not muted and that media volume is up.
In Falah, raise the Voice level in the player to Soft or Present.
Pull down from the top of the player screen to dismiss and reopen the session — this re-loads the audio.

If the issue persists, email us with the track name + a screenshot.

How do I delete my account?

Falah → Settings → Delete Account. This permanently removes your library, generated audio, profile, and linked processor records. The action cannot be undone.

Does Falah work offline?

Once a session is generated, the audio is cached locally and plays without internet. Generating a NEW session requires connectivity (the AI providers run in the cloud).

Why does the affirmation script contain weird brackets like `[whispers]`?

Those are audio-direction tags for the voice engine. They're stripped before display on most surfaces but a few internal views show them. The voice never reads the brackets aloud.

Is Falah halal?

Yes. Falah is engineered to remain halal-aligned: ambient underlay is natural sound, white/brown/pink noise, or silence — never music with melodic structure. Affirmations avoid shirk-adjacent framings. See the Privacy Policy for full compliance notes.

Why won't Apple Sign-In work for me?

Apple Sign-In requires iCloud + 2FA on the same Apple ID. If you have multiple Apple IDs, make sure the one signed into the App Store on your phone matches the one you're trying to use with Falah.

Reporting bugs or feature requests

For repeatable bugs or feature ideas, email us with reproduction steps, device details, and screenshots or screen recordings if the issue is visual.

Compliance and legal

Medical disclaimer: Falah is a personal development tool for self-reflection. It is not a medical device and is not intended to diagnose, treat, cure, prevent, or manage any disease or condition.