Falah — Support

Get help

We aim to reply within 1 business day.

When you write in, include (if relevant):

Your iPhone model and iOS version
The Apple ID email you use with Falah (so we can locate your account)
A short description of what you tried and what went wrong
A screenshot or screen recording if the issue is visual

Common questions

How do I cancel my subscription?

In Falah → Settings → Manage Subscription, or in the iPhone Settings app: [Your Name] → Subscriptions → Falah → Cancel Subscription.

Cancel at least 24 hours before the end of the current period to avoid auto-renewal.

Refunds?

Refunds are handled by Apple at https://reportaproblem.apple.com. We do not process payments directly.

How do I restore purchases on a new device?

Sign into the Apple ID that bought the subscription, then open Falah → Settings → Restore Purchases. Within seconds your Pro entitlement reactivates.

My session has no voice / audio is silent

Check that your iPhone is not on silent mode (orange ring switch).
In Falah, raise the Voice level in the player to Soft or Present.
Pull down from the top of the player screen to dismiss and reopen the session — this re-loads the audio.

If the issue persists, email us with the track name + a screenshot.

How do I delete my account?

Falah → Settings → Delete Account. This permanently removes your library, generated audio, cloned voice, and profile within 30 days. The action cannot be undone.

Does Falah work offline?

Once a session is generated, the audio is cached locally and plays without internet. Generating a NEW session requires connectivity (the AI providers run in the cloud).

Why does the affirmation script contain weird brackets like `[whispers]`?

Those are audio-direction tags for the voice engine. They're stripped before display on most surfaces but a few internal views show them. The voice never reads the brackets aloud.

Is Falah halal?

Yes. Falah is engineered to remain halal-aligned: ambient underlay is natural sound, white/brown/pink noise, or silence — never music with melodic structure. Affirmations avoid shirk-adjacent framings. See the Privacy Policy for full compliance notes.

Why won't Apple Sign-In work for me?

Apple Sign-In requires iCloud + 2FA on the same Apple ID. If you have multiple Apple IDs, make sure the one signed into the App Store on your phone matches the one you're trying to use with Falah.

Is voice cloning safe? Where does my voice sample go?

The ~30-second sample is uploaded to ElevenLabs to train a clone, then encrypted at rest. Falah never sells or shares your voice. You can delete the clone any time in Settings → Voice → Delete your voice — the deletion cascades to ElevenLabs.

Reporting bugs or feature requests

For repeatable bugs or feature ideas, please open an issue:

https://github.com/khadinakbarlabs/subliminal-maker/issues

Include reproduction steps and the same device/iOS/Apple-ID info as above.

Compliance and legal

Medical disclaimer: Falah is a personal development tool for self-reflection. It is not a medical device and is not intended to diagnose, treat, cure, prevent, or manage any disease or condition.